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Greenwich, CT
(203) 637-0662

Scarsdale, NY
(914) 722-6869

Glastonbury, CT
(860) 657-1064

Westport, CT
(203) 557-6334

Ridgefield, CT
(203) 689-8772

West Hartford, CT
(860) 206-8191

Closter, NJ
(551) 202-7399

Choose Location

Greenwich, CT
(203) 637-0662

Scarsdale, NY
(914) 722-6869

Glastonbury, CT
(860) 657-1064

Westport, CT
(203) 557-6334

Ridgefield, CT
(203) 689-8772

West Hartford, CT
(860) 206-8191

Closter, NJ
(551) 202-7399

Policies

Conveniently located to serve Connecticut, New York & New Jersey

Terms of Service: By submitting the contact form, you agree to the Terms of Use: Communications through our website or via email are not encrypted and are not necessarily secure. Use of the internet or email is for your convenience only, and by using them, you assume the risk of unauthorized use. By submitting a form you hereby agree to hold Greenwich Medical Spa, its doctors and affiliates, harmless from any hacking or any other unauthorized use of your personal information by outside parties.

Reservations: We encourage you to arrive 15 minutes prior to your appointment so that you may relax, enjoy a gourmet beverage, change, and fill out the appropriate forms.  It is our top priority to ensure we take you at your scheduled appointment time. If you arrive more than 15 minutes late, we may have to reschedule your appointment in fairness to our other patients.

Scheduling or Rescheduling appointments: Please call our office to make, confirm, cancel, or reschedule appointments. We do not accept appointment rescheduling or cancellations via email, text, Instagram DMs or Facebook messenger. Appointment confirmations are sent to the cell phone or email you provided to us when scheduling your appointment. We also call the “non-confirmed” appointments the day before the appointment. If your email/cell has changed, it is the responsibility of the patient to notify us.

Not “confirming” your appointment through your appointment reminder email is not considered a cancellation. You must CALL to cancel or reschedule any appointment within 24 hours to avoid a cancellation fee. By scheduling an appointment, you are agreeing to our cancellation/no show policy.

Deposits: For some procedures that require a significant amount of time to perform, we require a $200 deposit to make the appointment, this also includes prepaid treatments. We require 48-hour notice to reschedule the appointment. If the appointment is rescheduled within 48 – 24 hours, you will lose 50% of your deposit, if the appointment is rescheduled or canceled in less than 24 hours, you will lose 100% of your deposit.

Consultation fee: We charge a $100 fee for our consultations. Which will be applied to any of our services or products. You must use the credit within 30 days, or the credit will be forfeited.

Cancellations/No-shows: Due to high demand for appointments, we require a credit card on file. A cancellation without 24-hour notice or a No-Show will result in a charge of $100 fee. The Greenwich Medical spa reserves the right to refuse appointments to those who “No-Show” for three or more consecutive appointments or within a 6-month period.

Series Purchases:  All packages and series expire 1 year after the date of purchase and are non-refundable and non-transferable.

Gift Certificates: Gift Certificates can be purchased in any amount at both of our locations or online, and do not expire. They may be redeemed in person for services, series, or products. There are no refunds on gift certificates.  Greenwich Medical Spa is not responsible for lost gift certificates and lost gift certificates will not be replaced.

Payments: We accept Cash, MasterCard, Visa, Discover, American Express and Gift Certificates. WE DO NOT ACCEPT CHECKS. You can also finance your treatment with our Cosmetic Payment Plan: Patient-FI. Payments must be made in full for all services and series.   

Returns: No refunds on services, series, gift certificates, deposits and opened products. Unopened products may be returned within 7 days. If you no longer wish to use your deposit towards your treatment, it will become a spa credit which you can use towards other services and products.

Our prices are subject to change without notice.