Greenwich Medical Spa Policies

Reservations

We request that you arrive 15 minutes prior to your service so that you may relax, have gourmet beverage, change and fill out the appropriate forms. We do our best to insure we take you at your scheduled appointment. In order to insure that we do, if you arrive more than fifteen minutes late for your appointment, we may have to reschedule you.

Cancellations

All appointments must be secured with a credit card or gift certificate. We require a 24 hour notice for any date changes or cancellations of appointments, and 48 hour notice for cancellations of packages. A cancellation or a no show fee of $50 is charged if you are within either of these time periods when canceling an appointment or package. No shows will be charged in full. Charges will be made on credit cards or deducted from gift certificates that were used to hold reservations.

Deposits

For some procedures that require a significant amount of time to perform, we require a $300-$500 deposit to make the appointment. We require a 48 hours notice to reschedule the appointment. If the appointment is rescheduled within 48 - 24 hours, you will lose 50% of your deposit, if the appointment is rescheduled or canceled in less than 24hours, you will lose 100% of your deposit.

Series Purchases

All packages and series expire three years after purchase.

Gift Certificate

Gift Certificates can be purchased in any denomination. They may be redeemed for services or products. No refund can be given. Greenwich Medical Spa is not responsible for lost gift certificates.

Medspa Amenities

For your comfort, robes, slippers and wraps are provided during your visit. Special attention to your privacy, comfort and relaxation are observed.

We work as a team at The Greenwich Medical Spa

We are pleased to offer a variety of hours and professional talent. If your clinician is unavailable, or you would enjoy a fresh point of view, please feel free to schedule with any team member for your services.

Payment

We accept Cash, MasterCard, Visa, American Express, Discover and Gift Certificates. We do NOT accept checks. You can also finance your treatment with our Cosmetic Payment Plan CareCredit.

Returns

No Refunds on the following:


  • Deposits
  • Make-up
  • Gift Certificates
  • Prepaid packages, treatments & series

20% handling charge on product returns.

Private Parties

Call 203.637.0662 for more details! Corporate parties must be pre-paid and a deposit must be made.

Our prices are subject to change without notice.