Greenwich Medical Spa Policies

We request that you arrive 15 minutes prior to your service so that you may relax, have gourmet beverage, change and fill out the appropriate forms.  We do our best to insure we take you at your scheduled appointment.  In order to insure that we do, if you arrive more than fifteen minutes late for your appointment, we may have to reschedule you.

All appointments must be secured with a credit card or gift certificate.  We require a 24 hour notice for any date changes or cancellations of appointments, and 48 hour notice for cancellations of packages.  A cancellation or a no show fee is charged if you are within either of these time periods when canceling an appointment or package.  No shows will be charged in full.  Charges will be made on credit cards or deducted from gift certificates that were used to hold reservations.

Gift Certificates can be purchased in any denomination.  They may be redeemed for services or products.  No refund can be given.  Radiance is not responsible for lost gift certificates.

For your comfort, robes, slippers and wraps are provided during your visit.  Special attention to your privacy, comfort and relaxation are observed with professional draping procedures during all massages.

We are pleased to offer a variety of hours and professional talent.  If your clinician is unavailable, or you would enjoy a fresh point of view, please feel free to schedule with any team member for your services.

We accept Cash, MasterCard, Visa, American Express and Gift Certificates.  You can also finance your treatment with our Cosmetic Payment Plan CareCredit.  
There is a return check fee of $30.00

No Refunds on the following:


• Make-up
• Gift Certificates
• Prepaid packages, treatments & series

20% handling charge on product returns.

Call 203.637.0662 for more details! Corporate parties must be pre-paid and a deposit must be made.