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January 7, 2021 Update

To Our Clients,

We write with some positive updates to the temporary closure of our Greenwich Medical Spa (GMS) last month due to the fire that broke out in the adjacent store. Since that time, we have accommodated clients at our three additional GMS locations, and we will continue to do so, but we have promising news to share.

Temporary Location Coming Soon

Today, we are happy to report that we are in the process of securing a lease for a temporary location in Cos Cob, in Greenwich. A few touchups are needed to give it that Greenwich Medical Spa finish, but we hope to be in the space by mid-January and seeing patients there by the beginning of February. We were fortunate to find a location that was already built-out and ready to take us in. Although the space is smaller, we will make it look and feel like a GMS home.

Scheduling Server is Back Online

In more good news – our server is finally back up and running. I understand that the past few weeks it has been difficult for both our staff and patients because we did not have access to our full Greenwich schedule. Being locked out of that information hindered us from being able to call all of the patients who had appointments scheduled in Greenwich and assist them with scheduling at another location. I am aware that some patients arrived at the Greenwich location only to be greeted by a fenced-in building. I am truly sorry for this inconvenience and assure you that the process will get better from here.

I know that some of you may have additional concerns regarding our operations, and I would like to address those here:

Our Greenwich Medical Spa Locations

At our three additional GMS locations just 15 to 20 miles from the Greenwich location, we offer the same consistent, professional services that you have come to love and expect from us. These medspas are located in Scarsdale, NY (15 miles), Westport, CT (16 miles), and Ridgefield, CT (20 miles) from our Greenwich location. Please note that the Ridgefield GMS does not offer Fraxel, Emsculpt or Thermiva.

Our Medical Practitioners and Aestheticians

Our Greenwich clinicians are currently working out of the three additional locations, so having services there will not mean giving up your trusted practitioner. All of our medical professionals and aestheticians are experts in the services they provide, but we understand you have a relationship with your regular Greenwich practitioners, and we are focused on making sure you are still able to see the same staff during this time of transition.

Packages and Gift Certificates

If you currently have packages or treatment series, rest assured, you can use them at any of our locations. As a second option, you are welcome to wait and use them at our temporary Greenwich location when it opens next month. Likewise, gift certificates can be used or purchased at any of our locations, including our upcoming temporary location. Membership perks are available at all locations, too.

Before closing, I would like to recognize the tragedy of this situation. We have been saddened by the loss of our business and that of our neighbor, Verizon. More than anything, we are saddened by the loss of life, and our hearts go out to the family of the victim of the accident, who was a father, a son, a brother and a husband.

As we look forward to 2021, we are grateful for the resilience of our GMS team. They have exhibited their strength and loyalty this year, and we are excited about the possibilities that await us in the future.

Again, I ask for your patience as we navigate this unusual and tragic situation. We will always do our best to accommodate you, but we may still encounter some hiccups along the way. We appreciate your understanding.

Sincerely,
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