It was a nice experience and Ellen was lovely! I would say she gets the most of my praise. I understand they want to be recognized more as a medical spa and not a regular spa, but it was a bit too much like a doctors office. But perhaps that's just personal preference. Still, snacks in main lobby were stale, when I was led to the consultation room they had doors to the office open which looked messy, things could just be a bit more finessed for the amount of money people are spending there.